Terms and Conditions

1. Acceptance of Terms

By registering an account with LunaLoots, a player agrees to be bound by these Terms and Conditions in full. Continued use of the site after any update to these terms constitutes acceptance of the revised version, which will always be published on this page with the effective date noted at the bottom.

2. Eligibility

• Players must be at least 18 years old, or the legal gambling age in their jurisdiction if higher, to register an account.
• LunaLoots reserves the right to request proof of age and identity at any point, and to suspend an account until verification is complete.
• Residents of jurisdictions where online gambling is prohibited are not permitted to register or play.
• Only one account per person, household, IP address and payment method is permitted.

3. Account Registration and Security

Players are responsible for keeping login credentials confidential and for all activity occurring under their account. LunaLoots recommends enabling two-factor authentication where available and using a unique password not reused from other services. Any suspected unauthorised access should be reported to support immediately.

4. Deposits and Withdrawals

Funds must be withdrawn using the same method used to deposit wherever possible, in line with anti-money laundering regulations. LunaLoots reserves the right to request additional documentation before releasing a withdrawal above a set threshold.

5. Bonus Policy

All bonuses, including the welcome offer, reload boosts and VIP club rewards, are subject to the specific wagering requirements, time limits and game contribution rates published on the promotions and homepage bonus terms sections. LunaLoots reserves the right to void bonus winnings and close an account found to be exploiting a bonus through means such as multiple accounts, coordinated betting between linked accounts, or any pattern identified as bonus abuse.

6. Fair Play and Game Integrity

All games offered on LunaLoots use certified random number generation software, independently tested and audited on a recurring basis. Live dealer games are streamed from licensed studios and are not subject to RNG software but instead to physical shuffling and wheel-spin integrity standards enforced by the studio operator.

7. Responsible Gaming

LunaLoots provides tools including deposit limits, loss limits, session time reminders, cooling-off periods and permanent self-exclusion, all configurable from account settings. Players who feel their gambling is becoming a problem are strongly encouraged to make use of these tools and to contact Gamblers Anonymous or the helpline listed in the site footer. LunaLoots is intended strictly for players aged 18 and over.

8. Account Suspension and Closure

LunaLoots reserves the right to suspend or close an account in cases of suspected fraud, underage registration, breach of these terms, or at the player’s own request for self-exclusion purposes. Any remaining verified balance not tied to an active investigation will be returned to the player through an approved withdrawal method.

9. Limitation of Liability

LunaLoots is not liable for losses arising from internet connectivity issues, third-party payment provider delays, or events outside its reasonable control. Game results displayed at the moment of a disconnect are considered final once logged on the server, regardless of what was visible on the player’s device at the time of interruption.

10. Privacy and Data

Personal data collected during registration and verification is processed in accordance with applicable data protection law and is used solely for account administration, fraud prevention and regulatory compliance. Data is never sold to third parties for marketing purposes without explicit player consent.

11. Dispute Resolution

Any dispute regarding account activity, bonus eligibility or withdrawal decisions should first be raised with LunaLoots support through live chat or email. Unresolved disputes may be escalated to an independent alternative dispute resolution body as required by the operating licence.

12. Changes to These Terms

LunaLoots may update these terms periodically to reflect regulatory changes, new game types or policy adjustments. Material changes will be communicated to registered players via email or an on-site notice ahead of taking effect.

Effective date: this version of the Terms and Conditions applies from the date of publication on this page.